Total Quality Management

Introduction

Competition is increasingly difficult and increasingly in the world. Companies now have more to offer a better product to maintain and improve. Total Quality Management (TQM), increasing customer satisfaction through quality improvement. This is done through staff motivation and improve business performance. In an increasingly competitive market, companies are continuously improving the culture and greater orientation towards the outside in order to survive and prosper. TQM isas an important catalyst in this context.

What is ACT?

TQM, an approach to improve the efficiency and flexibility of the enterprise as a whole. This is actually a form of organization and participation of the whole organization, every department, every activity and every person at every level. TQM ensures that management is a strategic vision of quality and attention to prevention rather than control.

Objectives of the ACT

O MeetingThe customer is the ultimate goal and the key to organizational survival and growth.

o The second objective of TQM is continuous improvement in quality. Management should awaken the people, always competent and creative.

or Third, TQM aims to develop a relationship of openness and trust among employees at all levels of the organization.

Importance of TQM

The importance of TQM is that it promotesInnovation makes the organization to respond more quickly to change, motivated by better quality, and supplements for a common goal and this gives the organization a significant competitive advantage and distinctive.

Elements of TQM

The various elements of the ACT

or be customer-oriented

Commits the company to regularly check the configuration of the client and also the concept of internal and external customers.

or do not have the right tofirst

This means avoiding rework, ie the amount of work defective.

O continues to improve

Continuous improvement allows the company to improve gradually.

or quality is an attitude

Everyone must be committed to quality. The attitude of all staff who will lead the changes and change the way society works.

Personal narrative or what happens

These include better communication. Usually consist of equipmentInformation.

or educate and train people

An unskilled workers to make mistakes. Improving the skills of media workers who are more jobs, and do better. It also means educating the staff of the principles of TQM, which is a new way of working.

position or work.

The measure enables the company to make decisions based on facts, not opinions. Helps to maintain standards and processes within the agreed tolerances.

Top management ormust participate

If managers are not involved, the program fails.

or is it a good place to work

Many companies are full of fear. Employees have been made in the bag by fear, the head and errors. It makes no sense to use TQM program, the company's shares from fear.

O Introduction Teamwork

Teamwork improves employee morale. Reduce conflict and solve problems by blows with a wide range of skills. It urges the authoritiesand responsibility downward and improved air quality, balanced solutions.

process or organization and not through the function

This element of TQM countries, the barriers between different services is to contain, and is increasingly focused on the product to the customer.

Reasons for failure

TQM fails because:

Senior management and sees no reason to change.

Top management or do not care workers.

Top management or not neededTQM program.

Or the company will lose interest in the program after six months.

o The number of employees and managers do not agree, do.

intervention or urgent matters.

or TQM is on workers who do not accept any internal taxes.

Or measure the performance or goals so that progress can not be measured.

Or processes are not addressed, the systems and procedures are weak and not saved.

Conclusion

On this daycompetitive global market, is the purchase of the situation that is of good quality and low cost. Organizations have started a savings, an advantage in global competition and the process itself, some successfully. The movement that animates the quality of the global market each organization seems to increase its competitiveness by increasing market acceptance.

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